"We are very happy to have Mark join the IT group here at SILS," said Scott Adams, director of SILS Information Technology. "His knowledge, skill and customer service focus will be a valuable asset to the faculty, staff and students of school."
Snyder previously worked at Duke University's Office of Information Technology as an IT analyst where he provided technical support for students, faculty and staff in the iLink Lab in Perkins Library. Prior to his position at Duke, he worked at Best Buy as a Customer Service Expert in Computer Sales, an Apple Expert, and a Geek Squad Agent providing customer service and hardware and software support. He explained complex problems in a manner that helped customers to understand their issues.