SILS welcomes Mark Snyder, desktop support and Help Desk manager

The School of Information and Library Science (SILS) at the University of North Carolina at Chapel Hill welcomed Mark Snyder as desktop support and Help Desk manager on March 21, 2011.  

Snyder's responsibilities include providing personal computing support for the faculty, staff and students within the School; working at the Help Desk in the Information Technology Resource Center Computer Lab.  Snyder is responsible for all desktop and mobile computing devices and serves as the first point of contact for IT Help Desk questions.

"We are very happy to have Mark join the IT group here at SILS," said Scott Adams, director of SILS Information Technology. "His knowledge, skill and customer service focus will be a valuable asset to the faculty, staff and students of school."

Snyder previously worked at Duke University's Office of Information Technology as an IT analyst where he provided technical support for students, faculty and staff in the iLink Lab in Perkins Library. Prior to his position at Duke, he worked at Best Buy as a Customer Service Expert in Computer Sales, an Apple Expert, and a Geek Squad Agent providing customer service and hardware and software support. He explained complex problems in a manner that helped customers to understand their issues.    
  

Mark is a graduate of the University of North Carolina at Chapel Hill where he was a Dean's List student who double majored in psychology and religious studies.