Position Opening - Tech Support Technician - Desktop Support & Helpdesk Manager

December 5, 2013

Position Title: Tech Support Technician - Journey
Working Title Desktop Support & Helpdesk Manager
Position Number 0060057
Vacancy ID P001311
Budgeted Hiring Range $42,000 - $48,000
Pay Band Information For more information on the pay band for this branch and role, please click here.

Hours per week 40
Work Schedule M-F 800 – 500

Department Name and Number School of Info & Library Science-3701

Date First Posted 12/04/2013
Closing Date 12/20/2013

Position Location UNC-Chapel Hill
Position Summary Information

Department Description The School of Information and Library Science (SILS) seeks to advance the profession and practice of librarianship and information science; to prepare students for careers in the field of information and library science; and to make significant contributions to the study of information. Faculty members further these goals by teaching, advising, publishing research and scholarly works and by service to the school, university, state, and professional communities.

Position Description 
The primary purpose of this position is to provide personal computing support for the faculty, staff, and students within the School of Information and Library Science. Responsibilities include personal computing installation, configuration, support and administration for all end-users of SILS. This includes providing technical and analytical assistance in support of computing needs as they pertain to academic, research and administrative activities. This position will provide desktop support and training in operating systems and applications, and is responsible for moving and changing equipment. Working with SILS IT staff and UNC Information Technology Services (ITS), this position will help provide stable and secure desktop computing and effective customer solutions for personal information and computing needs

Minimum Education and Experience Requirements 
High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Essential Skills, Knowledge and Abilities 
Proficiency in the following areas of computer/information systems:

Desktop operating systems, desktop image creation and deployment, networked computing, familiarity with Active Directory, PC and Apple desktop and laptop hardware, troubleshooting, software/hardware integration, and proficiency in common computer software proficiency such as Microsoft Office suite, Adobe products, Web browsers, SSH clients, productivity enhancing software, security and encryption software, diagnostic tools.

The selected candidate must be able to work independently with minimal supervision; must be able to develop small project plans, manage milestones, and drive projects forward; must be customer service oriented and able to work effectively with users of all experience levels.

Preferred Qualifications The preference is for the selected candidate to have a BA/BS in the computer technology field with experience in a University setting.

Position/Schedule Requirements 
Evening work occasionally, Night work occasionally, On-call occasionally, Overtime occasionally, Weekend work occasionally
Position Attributes 
Stimulus/ARRA Funded No

Contact Information
Office of Human Resources Contact Information If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.