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Mohammad Hossein Jarrahi

Professor, Undergraduate Program Coordinator - Open to taking new doctoral students

Headshot of Mohammad Jarrahi

Pronouns

He/Him/His

Phone

(919) 962-8364

Email

jarrahi@unc.edu

Office

Manning Hall - 302

Headshot of Mohammad Jarrahi

Expertise

Human-AI interactions; Sociotechnical theories; Implication of artificial intelligence for work; Algorithmic management

Education

BS (Public Administration), Shahid Beheshti University, Tehran
MS (Information Systems), London School of Economics
PhD (Information Science and Technology), Syracuse University's School of Information Studies

Biography

In addition to serving as a Professor, Dr. Mohammad Hossein Jarrahi is the Undergraduate Program Coordinator. Influenced by the sociotechnical tradition, his research focuses on the use and consequences of artificial intelligence (AI) in knowledge-intensive organizational contexts. His current projects examine the transformative impacts of generative AI systems, such as large language models, on knowledge work. He also explores methods for studying the emergent behaviors and performances of these systems as users engage with them in real-world interactions. Throughout his research on AI, he has employed metaphors from other disciplines (e.g., symbiosis and human-horse interactions) to conceptualize human-AI interactions. Additionally, he is interested in the concept of algorithmic management and how algorithms might transform managerial roles within organizations.

Courses

INLS385: Information Use for Organizational Effectiveness (Undergraduate)
INLS585: Management for Information Professionals (Graduate)
INLS697: Information Science Capstone (Undergraduate)
INLS690: Seminar in Social Informatics (Graduate)

Awards

2019 – Finalist, Lee Dirks Best Paper Award, iConference 2019
2018 – Best Article Award, Business Horizons, Artificial intelligence and the future of work: Human-AI symbiosis in organizational decision making.”
2017 – Tanner Award for Excellence in Undergraduate Teaching, University of North Carolina at Chapel Hill
2015 – Deborah Barreau Award for Teaching Excellence, University of North Carolina at Chapel Hill

Publications

Blyth, D. Jarrahi, M.H. Lutz, C. and Newlands, G. (2024) “Self-branding Strategies of Online Freelancers on Upwork,” New Media & Society, 26(7), 4008-4033.

Jarrahi, M.H. Monahan, K. and Leonardi, P. (2023) “What Will Working with AI Really Require?”  Harvard Business Review (digital). June 08, 2023.

Jarrahi, M.H. Memariani, A. and Guha, S. (2023) “The Principles of Data-Centric AI (DCAI),” The Communications of the ACM, 66 (8), 84-92.

Jarrahi, M.H. Möhlmann, M. and Lee, M.K. (2023) “Algorithmic Management: The role of AI in Managing Workforces,” MIT Sloan Management Review (digital), April 05, 2023.

Jarrahi, M.H. Lutz, C. Boyd, K. Østerlund, C. and Willis, M. (2023) “Artificial Intelligence in the Work Context (editorial),” Journal of the Association for Information Science and Technology. 74 (3), 303–310.

Jarrahi, M.H. Askay, D. Brown, A. Eshraghi, A. and Smith, P. (2023) “Artificial Intelligence and Knowledge Management: A Partnership Between Human and AI,” Business Horizons. 66 (1), 87-99.

Jarrahi, M.H. Kenyon, S. Brown, A. Donahue, C. and Wicher, C. (2023) “Artificial Intelligence: A Strategy to Harness its Power Through Organizational Learning,” Journal of Business Strategy. 44 (3), 126-135.

Jarrahi, M.H. Lutz, C. and Newlands, G. (2022) “Artificial Intelligence, Human Intelligence and Hybrid Intelligence based on Mutual Augmentation,” Big Data & Society, 9(2).

Algorithmic Management in a Work Context. Jarrahi, M.H. Newlands, G. Lee, M.K. Wolf, C. Kinder, E. and Sutherland, W. (2021). Big Data and Society.

An integrative framework of information as both objective and subjective. Jarrahi, M.H. Ma, Y. and Goray, C. (2021). Journal of Information Science.

Digital Diaries as a Research Method for Capturing Practices In Situ. Jarrahi, M.H. Goray, C. Zirker, S. and Zhang, Y. Book Chapter. Research Methods for Digital Work and Organization: Investigating Distributed, Multi-Modal, and Mobile Work, edited by Katrina Prichard and Christine Hine. Oxford University Press, (2021).

Flexible Work and Personal Digital Infrastructures. Jarrahi, M.H. Newlands, G. Butler, B. Savage, S. Lutz, C. Dunn, M. and Sawyer, S. (2021). Communications of the ACM

Personal Knowledge Management and Enactment of Personal Knowledge Infrastructures as Shadow IT. Jarrahi, M.H. Reynolds, R. and Eshraghi, A. (2021). Information and Learning Sciences

Nomadic work and Location Independence: The Role of Space in Shaping the Work of Digital Nomads. Nash, C. Jarrahi, M.H. and Sutherland, W. (2021). Human Behavior and Emerging Technologies

Artificial Intelligence and the World of Work, a Co‐Constitutive Relationship. Østerlund, C. Jarrahi, M.H. Willis, M. Boyd, K. and Wolf, C. (2021). Journal of the Association for Information Science and Technology

The New Reality of Reproducibility: The Role of Data Work in Scientific Research. Feinberg, M. Sutherland, W. Nelson, S.B. Jarrahi, M.H. and Rajasekar, A. (2020). Proceedings of the ACM on Human-Computer Interaction

Improving Patient Engagement by Fostering the Sharing of Activity Tracker Data with Providers: A Qualitative Study. Shin, G. Feng, Y. Gafinowitz, N. and Jarrahi, M.H. (2020). Health Information and Libraries Journal

Work Precarity and Gig Literacies in Online Freelancing. Sutherland, W. Jarrahi, M.H. Dunn, M. and Nelson, S.B. (2020). Work, Employment and Society

Platformic Management, Boundary Resources, and Worker Autonomy in Gig Work. Jarrahi, M.H. Sutherland, W. Nelson, S.B. and Sawyer, S. (2020). Computer Supported Cooperative Work (JCSCW)

Digital nomads, Coworking, and Other Expressions of Mobile Work on Twitter. Hemsley, J. Ericson, I. Jarrahi, M.H. and Karami, A. (2020).First Monday

Digital Natives vs. Digital Immigrants: A Multidimensional View on Interaction with Social Technologies in Organizations. Jarrahi, M.H. and Eshraghi, A. (2020). Journal of Enterprise Information Management

The Mobilities of Digital Work: The Case of Digital Nomadism. Schlagwein, D. and Jarrahi, M.H. (2019). European Conference on Information Systems

In the Age of the Smart Artificial Intelligence: AI’s Dual Capacities for Automating and Informating Work. Jarrahi, M.H. (2019). Business Information Review

Gig Platforms, Tensions, Alliances and Ecosystems: An Actor-Network Perspective. Kinder, E. Jarrahi, M.H. and Sutherland, W. (2019). Proceedings of the ACM Human-Computer. Interact. 3

Networks of Innovation: The Sociotechnical Assemblage of Tabletop Computing. Jarrahi, M.H. and Sawyer, S. (2019).  Research Policy: X Volume 1, 100001

Algorithmic Management and Algorithmic Competencies: Understanding and Appropriating Algorithms in Gig Work. Jarrahi, M.H. and Sutherland, W (2019). International Conference on Information (iConference 2019), Washington D.C. 31 March – 3 April

Infrastructural Competence. Sawyer, S. and Erickson, E. and Jarrahi, M.H. Book chapter. Digital STS Handbook, edited by Janet Vertesi and Steve Jackson. Princeton University Press, (2019).

Wearable Activity Trackers, Accuracy, Adoption, Acceptance and Health Impact: A Systematic Literature Review. Shin, G. Jarrahi, M.H. Yu, F. Karami, A. Gafinowitz, N. Byun, A. and Lu, X. (2019). Journal of Biomedical Informatics, 93 (May 2019)

Personalization of Knowledge, Personal Knowledge Ecology, and Digital Nomadism. Jarrahi, M.H. Phillips, G. Sutherland, W. Sawyer, S. and Erickson I. (2019). Journal of the American Society for Information Science and Technology, 70 (4)

Beyond Novelty Effect: A Mixed-Methods Exploration into the Motivation for Long-Term Activity Tracker Use. Shin, G. Feng, Y. Jarrahi, M.H. and Gafinowitz, N. (2019).

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